Sodexo Transitions 8,000 Managers to UKG Pro Suite WFM
When managing labor is critical to driving business performance, choosing the right technology is only part of the equation. Sodexo partnered with UKG and MacLaren Group to ensure managers were fully prepared to use UKG Pro Suite WFM to drive real business value from day one.
At a Glance
Business Continuity at Scale
Supported a seamless transition to UKG Pro Suite WFM for 8,000 managers across two countries and multiple languages, with no disruption to daily operations or client service.
Faster Time to Value
Prepared managers to effectively manage labor - from creating schedules through reviewing and approving timecards in preparation for payroll - while a digital, self-service support tool ensured ongoing guidance and adoption well beyond go-live.
Overview
Sodexo embarked on a large-scale transition to the UKG Pro Suite Workforce Management platform, impacting more than 8,000 managers across multiple time zones, countries, and languages. With labor management playing a central role in how Sodexo delivers value to its clients, successful adoption depended on more than system readiness - it required a training strategy designed around how managers actually work.
The MacLaren Group partnered with Sodexo to design and deliver a scalable, role-based training approach that supported both experienced managers transitioning from a legacy system and new managers learning workforce management for the first time.
The Business Need
Sodexo needed to onboard thousands of managers to a new WFM platform while maintaining business continuity. The audience was highly diverse, with varying levels of experience, learning styles, and familiarity with workforce management concepts. High turnover further increased the need for a repeatable, digital-first training model that could support ongoing onboarding – not just go-live.
Training needed to prepare managers to confidently execute critical tasks - from creating schedules through reviewing and approving timecards in preparation for payroll – while minimizing disruption to daily operations.
The MacLaren Group Solution
MacLaren delivered a blended training strategy purpose-built for scale and adoption. This approach ensured training was consistent, accessible, and immediately applicable before, during, and after go-live.
Custom E-Learning with Immersive Simulations
Scenario-based simulations reflected Sodexo’s configured UKG environment and real-world business situations, allowing managers to practice safely before go-live.
Virtual Workshops
Instructor-led sessions focused on the most impactful changes from the legacy system to UKG Pro Suite, reinforcing key concepts and addressing common transition challenges.
Just-in-Time Digital Training Tool
A custom self-service support tool provided step-by-step guidance, enabling managers to quickly find answers post go-live and reducing reliance on live support.
The Results
More than 8,000 managers successfully transitioned to UKG Pro Suite WFM with no disruption to business operations. Managers were prepared to confidently use the system from their first schedule through payroll close, enabling continuity during rollout.
The digital training model provided visibility into where managers experienced friction, allowing Sodexo to rapidly refine guidance and update resources. This ensured sustained adoption and created a scalable foundation to support ongoing onboarding as the organization evolves.
By pairing the right technology with a training strategy focused on adoption and readiness, Sodexo ensured UKG became an active driver of labor efficiency, compliance, and client value.