McDonald’s Canada Partners with The MacLaren Group to Implement a New Point-of-Sale (POS) System at 1,300 Locations
McDonald's Canada modernized its Point-of-Sale (POS) system across 1,300 restaurants—including 400 bilingual locations in Quebec—with expert training support from The MacLaren Group. In just two weeks, 14 skilled trainers were immersed in McDonald’s business processes and corporate culture to ensure a seamless implementation. Through comprehensive cross-training, The MacLaren Group enabled a consistent, efficient rollout, ensuring uniform knowledge transfer and operational success nationwide.
At a Glance
Revolutionized Operations
McDonald's Canada transforms 1,300 restaurants with game-changing POS system, driving 25% digital order surge.
Bilingual Training
McDonald's Canada bilingual training strategy reduced language barriers, delivering a seamless POS rollout that empowered staff across Canada.
Rapid Ramp-up
14 expert trainers rapidly immersed in McDonald's culture, seamlessly implementing a Canada-wide POS system across 1,300 locations.
Overview
McDonald’s Canada launched a nationwide Point-of-Sale (POS) system implementation, partnering with The MacLaren Group to ensure a seamless technological transition.
The project involved deploying the new POS system across 1,300 restaurants, with a strong emphasis on supporting bilingual operations in 400 Quebec locations.
The Business Need
McDonald’s needed a highly skilled training team assembled quickly within a tight timeline. In just two weeks, 14 expert trainers underwent intensive sessions on business processes and corporate culture, ensuring they could effectively represent and communicate McDonald’s values throughout the implementation.
To ensure consistency, comprehensive cross-training was conducted, enabling trainers to handle diverse scenarios and maintain uniformity across all locations. This thorough approach to trainer preparation played a crucial role in setting the stage for a successful, large-scale technological transformation.
The MacLaren Group Solution
To support McDonald’s Canada in their transition to the new Point of Sale system, The MacLaren Group developed a thorough and tailored training program that included:
Custom Training Materials
We developed training materials tailored to McDonald’s Canada’s policies, procedures, and standards. These resources included job aids, leader guides, coach guides, and role-specific exercises, all designed for use in training sessions.
On-Site Training
We organized bilingual (English and French) store-level workshops where store managers and employees engaged in immersive 3-day sessions. Each on-site session included database configuration and system setup, plus training on the new POS operating procedures. These sessions included role-based exercises allowing store personnel to practice real-life scenarios and become comfortable with the new POS system.
Virtual Go-Live Support
Each store received dedicated help-desk support from The MacLaren Group, available to address questions and provide immediate assistance post-Go-Live, ensuring a smooth transition and enhancing the overall experience for store employees.
The Results
The implementation of McDonald's Canada’s new POS system was a strategic triumph, seamlessly transitioning 1,300 restaurants to a more advanced platform. By dramatically enhancing operational efficiency, the project fundamentally transformed digital ordering capabilities, with 25% of orders now processed through digital channels. The rollout was executed with remarkable precision, ensuring minimal disruption and maintaining consistent training quality across diverse restaurant environments.
In Quebec, a specialized bilingual training approach ensured language was never a barrier to the POS adoption. This nationwide transformation demonstrated how carefully planned technology change strategies can drive operational excellence in complex organizations, positioning McDonald's at the forefront of restaurant technology innovation.
What They Said About Us
“Quality of work, dedication to the task at hand; market leaders in what they do. ABSOLUTELY; I cannot recommend them highly enough.”
– BERNIE DRUMM
NATIONAL STORE SYSTEMS, DEPLOYMENT MANAGER